Empowering Skilled Trades Businesses with white-glove customer service

Rivet and Associates supports trades professionals with customized solutions in call management, HR, operations, marketing, and more. Our team focuses on practical strategies that drive growth and streamline daily business functions, helping you stay competitive and efficient.

Comprehensive support designed to streamline your operations and expand your reach. Specializing in support for plumbing, HVAC, construction, landscaping, and other skilled trades businesses, we understand the unique challenges and opportunities in skilled trades. Rivet and Associates is dedicated to going above and beyond for our Clients and their customers.

phone Call Management

Professional call handling ensures every client inquiry is answered promptly and accurately, improving customer satisfaction and lead conversion.

HR Solutions

Customized human resources support including recruitment, compliance, operational and HR document creation, and employee relations to keep your workforce efficient and engaged.

Bookkeeping & Operations

Accurate bookkeeping and functional operational management that helps to maintain financial health, and streamline daily business processes.

website development

Website development services that ensure your site is SEO, AIO, and AEO-friendly, setting you up for digital growth and success across all digital platforms with a high-converting website focused on lead generation.

Full-Stack Marketing

Strategic marketing services from branding to digital campaigns to website development that elevate your business' visibility and attract new clients.

vendor management

Specializing in vendor management, we manage all of your vendors under one Associate team to reduce communication barriers and ensure nothing slips through the cracks.

Business Development

Targeted growth strategies tailored to skilled trades, designed to increase market share and improve profitability.

Dedicated Support

Our Associates provide ongoing assistance and expert advice to ensure your business runs smoothly and adapts to changing demands.

Trusted partners driving growth for skilled trades

"Rivet and Associates transformed how we handle calls and marketing. Their tailored approach helped us increase client engagement and streamline operations seamlessly."

Chris Griffin, Owner of MasterCraft Plumbing in Jefferson, GA

the 3 r-goals of rivet: Helping skilled trades businesses scale and grow effectively

one

retention

Customer retention is how your business thrives and grows. In today's competitive market, businesses cannot afford to lose existing customers to the competition. Rivet is dedicated to helping you retain existing customers through "wowing" them with excellent, punctual customer service.

two

renewals

We often hear that repeat business is the lifeline of small businesses, especially in the skilled trades industry. Our team helps to ensure you capitalize on repeat business opportunities by keeping you top of mind to your existing customer base.

three

referrals

Word of mouth never gets old. The team at Rivet and Associates understands the value of referrals and personal connections which is why we structure our processes to foster a referral network-minded approach to interacting with your customers on a day to day basis.

Ready to grow your skilled trades business? Let’s get started.